JK Official Notice on After-Sales Return and Handling Policy for Export Products

关于出口产品售后退货及处理政策的通知.pdf

Official Notice on After-Sales Return and Handling Policy for Export Products

Dear Valued Partners,

Thank you for your continued trust and support for Shenzhen Kelai Intelligent Display Co., Ltd. As we work together to expand markets and serve end-users, we remain committed to providing high-quality products and a premium collaborative experience.

I. Designated Return Locations

Effective April 10, 2025, all products purchased from our company and exported overseas must be returned exclusively to the following designated facility for after-sales requests:

7th Floor, Building C2, Taihong Industrial Park, No. 3 Longshan 6th Road, West District Daya Bay, Daya Bay Economic & Technological Development Zone, Huizhou City, Guangdong Province, China

Important Notes:

lNo returns will be accepted at any overseas locations, including but not limited to local sales regions or transit warehouses.

lIf products are returned directly to unauthorized locations, We will be unable to process them, and all additional costs or losses incurred will be borne by the returning party.

II. Operational Guidelines

To facilitate compliance, follow these steps:

1.  Initial Verification

a.  Upon receiving customer complaints, promptly verify the issue and contact your sales representative or support team.

b.  Provide clear details: product model (laser code), batch number, issue description, and customer requirements.

2.  Return Authorization

a.  We will assess eligibility for returns based on submitted information.

b.  Include: Intact packaging, product documentation, and fault descriptions to expedite inspection.

3.  Processing Timeline

a.  Within 3–7 business days of receipt, we will complete inspections, propose solutions, and share results.

b.  Collaborate with us to implement final resolutions (repairs, replacements, etc.) and maintain customer satisfaction.

Thank you for your understanding and cooperation.

Shenzhen Kelai Intelligent Display Co., Ltd

                                                                                                                                                                             April 10, 2025